Rules / Submission guidelines

Nomination categories
The categories are:

  1. Best customer service story
  2. Best community building story
  3. Best community channel programming
  4. Best on-camera community channel personality

The nominees will be shortlisted to four in each category, and then winners will be chosen by popular vote.

Winners will be notified on on May 12, 2017, and will each receive a cash prize of $1,000.00 to be donated to a charity or organization of the winner’s choice in their own community.


Rules and eligibility

  • To make a nomination, you must be a CCSA member or a customer/subscriber of a CCSA member as of Dec 31, 2016.
  • All entries must be appropriate for viewing by the general public. Video entries must not contain violence, hate, profanity, sex or attacks of any kind on individuals or organizations. The CCSA will disqualify any entries it deems to contain offensive material.
  • To make a nomination, nominators must complete the online nomination form. This form must be completed in full and nominators must provide valid contact information.
  • A separate nomination form must be completed for each nomination.
  • Any video clips to be included in a nomination must be uploaded to YouTube or Vimeo and a link provided in the nomination form for viewing by CCSA and our judging panel.
  • Programming nominations (category 3) must have been produced and aired between January 1, 2016 and February 13, 2017.
  • No unlicensed music, video or images may be used, and your video/photo as part of a nomination must not infringe on any third-party rights.
  • If you are a customer/subscriber making a nomination, we will contact your cable/communications company and ask them to supply photos/video clips if you are unable to do so.
  • By including a video and/or photo as part of a nomination for this contest, you grant the CCSA a royalty-free license to copy, edit, modify, display publicly, and otherwise use your video for any awards and/or promotional purposes.
  • The CCSA reserves the right to make your video available to the general public on the CCSA website and social media channels.
  • The CCSA reserves the right to not select a winner if none of the entries received is judged to be of appropriate quality based on the rules and eligibility criteria.
  • CCSA employees, employee family members and contractors are not eligible to enter.
  • Entries must be received by midnight Atlantic (AST) on March 3, 2017. Nominations received by the CCSA after this date/time will be disqualified.
  • Winning entries will be notified by May 12, 2017.
  • Winners will be celebrated at the annual CCSA conference in September.
  • Nominators must agree to these terms and conditions.

Evaluation and Judging

Nominees will undergo a preliminary evaluation by Duke – a third-party consultant.

Duke will cut the nomination group down to ten candidates in each category. The preliminary evaluation will:

  • ensure all nominations meet the outlined rules and eligibility
  • eliminate all incomplete nominations
  • eliminate all redundant nominations
  • identify the ten strongest nominations based on the judging criteria
  • ensure any missing video/photo content (from customer nominations) are tracked down and included


The top ten nominees in each category will be passed on to our judging panel for evaluation. Our three judges will evaluate the nominations using the criteria included in the table below, and give them each a final mark out of 100.


1) Best customer service story


of the story
Going above and beyond
Impact on customer
2) Best community building story Quality
of the story
Going above
and beyond
Impact on community
3) Best community channel programming Quality of
Quality of
camera work
Quality of
4)  Best on-camera community channel personality On camera demeanor
Body of
Connection to community


The judges will pass their scores back to the CCSA for final review.

The CCSA will review the selections to be sure that no single member is nominated more than once. Companies can be shortlisted only once per category.

Should a member be shortlisted more than once, the CCSA will consult with the member to select the strongest nominee to go forward to the shortlist.



The top four nominees in each category will be made available on the Tuned-in Canada website for voting.

Voting will begin on April 20, 2017. The public will be able to register their votes using a Facebook-authenticated voting process. Online vote accumulations will be public.

To support those voters who would prefer not to use Facebook, we have included the option to vote by mail/courier. Voters who use this option can continue voting right up until the last day of online voting this year. We ask that all paper votes to be submitted by mail/courier ONLY, and include a pre-counted tally sheet in the envelope. Paper votes must be received on or before May 10, 2017, and only one envelope will be accepted from each member.

Voting will close on May 4, 2017 at midnight Atlantic (AST), and winners in each category will be calculated in two ways.

First, a trophy will be awarded to the nominee with the most total votes.

Second, a trophy will be awarded to the nominee with the most votes, adjusted for the size of the member’s subscriber base.

For example:

Company A Entry Company B Entry Company C Entry
Total Votes 15,000 10,000 5,000
Subs per CCSA SPB 10,000 4,000 1,000
Weighted Votes (Votes/Subs) 1.5 2.5 5
Winner –
Total Votes
Winner – Weighted Votes


If the same entry wins on both total and weighted votes, the winner will receive both $1000 prizes for the category.

Winners will be notified on May 12, 2017.